FLYABILITY OPERATES IN A RELATIVELY NEW INDUSTRY, MEANING THAT TO DEVELOP TOOLS AND SOLUTIONS TO INDUSTRY CHALLENGES, COOPERATION IS ESSENTIAL.
WE PRIDE OURSELVES ON DELIVERING THE BEST POSSIBLE SUPPORT SERVICES AND USER EXPERIENCE.
Flyability’s customer support platform Provides clients with the NECESSARY tools for operation.
Existing customers can access MyFlyability through the “Login” option in the top menu or directly going to my.flyability.com. On this platform, clients are able to download the latest firmware upgrade, manuals, and get valuable tips & tricks. Through a ticketing system, Elios owners can directly contact our support team to have a rapid response to any request they may have. They can also easily order additional or replacement parts.
- Learn about general safety guidelines on drone usage, responsible mission planning, as well as detailed procedures through checklists to accompany you during various operations.
- Access downloadable content, including the Flyability User manual, the Flyability Inspector software as well as the latest firmware.
- Ability to receive responsive services from Flyability’s support team.
To ENSURE customers are PREPARED for drone operation, a ONE AND A HALF dayS intensive training course IS PROVIDED.
A comprehensive training course is offered to all of Flyability’s clients to ensure they have the necessary competencies to operate responsibly. In order to replicate indoor drone missions, we conduct our training courses at an indoor facility in close proximity to Flyability’s office.
COMPLETE TRAINING INCLUDES:
- Basic operation
- Battery handling
- Lighting controls
- Inspection methodology
- Safety procedures
- Maintenance operation
Upon completion of the training program, the individual should have the necessary skills to perform flights in both simple and complex environments.
Identify, repair & debug
For Flyability to comprehensively address our clients issue, we extrapolate the data collected during the mission. The data is processed by our support team to recreate and understand the mission’s condition and the issue the customer may have experienced.
The gathered data is not only used to identify and resolve issues, we use it to continuously increase our users experience to match their needs at the best.
The data is shared according to the sole discretion of the drone owner.